West Highland offers clients the ability to outsource the entire market data management function. Engineering, infrastructure, operations, administration and support are included in this premier service. Clients choose to have West Highland provide the infrastructure in either a hosted or on premise solution. This offering also supports existing infrastructure owned by the client. West Highland provides flexible support models customized to each client specific need.
West Highland provides a detailed level of visibility into market data empowering our clients to make strategic decisions that drive their business. Our offerings provide a level of detail that ensure our clients are not at a competitive disadvantage to others.
MONITORING OPTIONS
Remote Assist
Clients that need a minimal level of support benefit from the Remote Assist option. This is designed for clients that want to leverage West Highland’s subject matter expertise on a limited or as-needed basis. It is driven by either client initiation or by West Highland’ automated monitoring tools. The service can be any combination of remote hours, passive/on-call hours.
Remote Protect
Premier service designed to remotely manage and support market data delivery systems. This offering includes architecture design, installation, upgrades, remote support, administration, and West Highland’s suite of monitoring tools.
Managed Care
A turn-key solution including hardware, architecture design, installation, upgrades, support, administration, and West Highland’s suite of monitoring tools.
A significant portion of a firm’s market data costs come from hardware, connectivity, and data center charges. West Highland hosting services provide clients additional choices for controlling costs and right-sizing their market data delivery systems. We provide IaaS, manage private hosted cloud environments already in place, collocation deployments with client equipment in a West Highland partner cloud data center or, in a West Highland cloud facility, and infrastructure on client premise.
West Highland provides market data Infrastructure-as-a-Service (IaaS) to our clients This offering eliminates the recurring burden of capital expenditures as well as managing increasing or decreasing needs. This unique solution guarantees the performance and sustainability of the infrastructure – if the environment does not perform as designed, a new platform is deployed at no additional cost.
Cloud Capacity
The system is architected and properly benchmarked so that if your business changes and grows, so will your infrastructure. West Highland has the ability to quickly address your needs – up or down – without impacting your business.
West Highland provides an outsourced service for the administration and management of the Refinitiv DACS and Bloomberg EMRS entitlement systems. This service is available 24 hours a day to accommodate client enterprise needs and eliminates the burden of a commoditized function.
Elimination of recurring capital expenditures
Reports on cost reduction opportunities
Proper utilization of internal IT staff allowing for focus on key business objectives
Consistent process for end to end management of Market Data
Reporting on necessary entitlement compliance
Assistance with exchange audits defending validity of data
Monthly reporting on trends, incidents, and recommendations
Proactive analysis of system health and application performance
Integration with 3rd party vendors for permission related issues
Guarantees the firm’s interests are the primary consideration
Dynamically managing capacity requirements
Software revision management
Expert Engineering team with specific industry knowledge
Our toolsets and visualizations allow us to be on top of problems before they occur, and establish trending and patterns along the likes of tools that are used in AI and different data collection techniques, so that we can predict when certain things are going to fail.”
STEVEN R. ROE
CEO, West Highland
